Getting Started

How do I create a new Fisdap account?

Once you have a Fisdap activation code, creating an account is easy.

  1. Go to the Fisdap home page, www.fisdap.net.
  2. Click Create an Account.
  3. Type or paste in your activation code (which you should have received from your instructor) and click Continue.
  4. Depending on whether your school has prepaid for your account or not, you may need to enter your billing information, then click Place Order. On the receipt page, click Create Your Account. If your school has already paid for your account, you will automatically be taken to the next step.
  5. Enter your profile information, and choose a Fisdap username and password, then click Save & Continue.
  6. Read and accept the User Agreement and click Continue.
  7. You’re all done! Click Continue to MyFisdap to log in and access your new account.

 

What is an activation code?

An activation code is a series of letters and numbers that identifies your school and indicates which products your account should have access to, depending on how your school uses Fisdap. When you set up a new account using your activation code, you will automatically belong to the correct school and have access to the correct products. If your school requires you to set up a Fisdap account and you have not received an activation code, you should get in touch with your instructor.

There are two types of activation codes: prepaid codes and unpaid codes.

Prepaid activation codes

Prepaid codes have already been purchased by your program, and are formatted like this: 22-746c14377b9d9-135f. They use capital letters A through F and numbers 0 through 9. (Hint: if your prepaid activation code has a 0, it’s a zero, not the letter O.)

Unpaid activation codes

Unpaid codes require payment from you, the student, and are formatted like this: JS-192B. The first part of the code identifies your school, and the last part of the code indicates which Fisdap products you need. The dash is also important, so be sure to type that in too. (Another tip: all the letters should be capitalized.)

No matter which type of code you have, you will enter it in the same place to create your account. Check out the Create Account instructions above if you need help setting up your account.

 

Account Settings

How do I change my password?

You have to be logged in to Fisdap to change your password. If you don't remember your Fisdap password, click here.

  1. Go to the orange Account tab.
  2. Select Account Information.
  3. Type in your new password and confirm the new password. Wait for the green check mark.
  4. Save your changes.

 

What if I forgot my username or password?

If you’ve forgotten your Fisdap username or password, you can follow these steps to receive an email with your username, password hint, and a link to reset your password.

Fisdap support staff are not authorized to reset your password for you. If you call or email, we will help walk you through these steps or encourage you to reach out to an instructor at your school who can reset student passwords.

Hint: your email is not your username.

To get a password hint or reset your password:

  1. Go to the home page and click the Member Log In link.
  2. Click the Forgot your log in? link.
  3. You will be prompted to type in your email address. It’s important that you give us the email address that you registered with Fisdap.
  4. Follow the remaining prompts, and we’ll send you an email with your username, the hint you created to help you remember your password, and a link to reset your password if the hint does not help you remember it.

 

How do I upgrade my account?

If you are switching schools or progressing from EMT to Paramedic, you will likely need to create a new account. Check with your instructor and see the instructions for creating a new fisdap account.

If you would like to add new products or additional test attempts to your existing Fisdap account, you can do so from the Upgrade page.

  1. Go to the home page www.fisdap.net and click Member Log In.
  2. Enter your username and password to login.
  3. Click the orange Account tab, then click Upgrade.

From here, you have two options: you can either choose products on your own, or you can enter an activation code provided by your instructor.

Choose products

If you don't have an activation code, you can choose from the Products Available for Upgrade section.

  1. Check the boxes next to the products you want.
  2. Click Continue to checkout.
  3. Enter your billing information and click Upgrade account.

Use activation code

If your instructor has given you a code, they have already chosen products for you. Entering the code is a shortcut to selecting those in the interface.

  1. Click Use activation code.
  2. Enter your code, and click Apply. The products your instructor has chosen for you will appear below.
  3. If your program has prepaid for your code, you don't need to do anything else - just click Upgrade account.
  4. If your program has not prepaid for your code, click Continue to checkout.
  5. Enter your billing information and click Upgrade account.

 

Can I change my graduation date?

Students cannot change graduation dates once they have activated their account. This is an instructor-only permission. For help changing your graduation date, please contact your instructor directly. Fisdap staff are not authorized to change students’ graduation dates.

 

Scheduler

How do I schedule a shift?

Signing up for a shift is easy.

  1. Go to the orange Shifts tab.

  2. Click on the Schedule link.

  3. Find a shift with an open slot that fits into your schedule.

  4. Click on the shift to view additional shift information and click Sign up to schedule.

  5. Verify that the shift is the one you want by clicking the Confirm button.

  6. If you are using Skills Tracker, once the shift is added to your schedule it will also be added to your shift list in the Skills & Patient Care section. You will not be able to enter data for the shift, however, until the shift has occurred.

 

What happens if I need to cancel a shift?


Some programs allow students to swap, drop or cover certain shifts, and some may require instructor approval.  If this is the case, your instructor will be notified via email of your request, and the change will not take effect until your instructor gives his or her approval.

To swap, drop or cover a shift:

  1. Click on the shift you can no longer attend.                                                                
  2. If you are able to submit a change request, you will see the green checkmarks indicating whether you can drop, cover, or swap the shift.
  3. Click the Request change button.
  4. Toggle between the options of drop, swap or cover. Input any necessary additional information and submit your request.

 

How do I edit a shift?

If you created a shift, you can edit it. If you signed up for the shift, you can only edit it in the Skills & Patient Care section. For example, you can edit the length of the shift in case it ended early.

To edit a shift you signed up for:

  1. From the main Skills & Patient Care page, choose the shift you want to edit.
  2. Click anywhere in the shift row to advance to the My Shift page.
  3. Click the Edit link and update the information.
  4. Save your changes.

 

What is compliance?

Compliance is a feature of the Fisdap Scheduler that allows your instructors to assign requirements to you, and track your progress as you complete each one. Requirements can be anything from immunizations, to training, to background checks and fingerprinting - basically anything your school needs to keep track of. Once requirements are assigned, you can see whether or not you are compliant to attend shifts by viewing your compliance status on the calendar.

 

Why am I out of compliance for this shift?

Fisdap has two types of requirements: site requirements and program requirements. If you are out of compliance for a program requirement, you will appear out of compliance for all shifts. Alternatively, you may only appear out of compliance for specific shifts that have site requirements.  You cannot change your own compliance status--only an instructor with permission to manage requirements can help you with that. 

Also note that you should adhere to your program's policies and directions about whether you should go and attend shifts for which you are out of compliance.

 

Where can I view my compliance status?

You can view your compliance status in a couple of places - on the Scheduler calendar and in your student portfolio.

Compliance on the calendar

The calendar displays your compliance status on a per shift basis. Because Site requirements may only apply at certain sites, you may be compliant for some shifts while being non-compliant for others.

1. Go to the orange Shifts tab.

2. Click on the Schedule link.

 

3. If you are non-compliant for a scheduled shift, you will see this icon . Click your name to see more information about your requirements and find out why you are non-compliant for this shift.

Compliance in the portfolio

Student portfolios contain lots of useful information, including your compliance status.

1. Go to the orange MyFisdap tab.

2. Click on the MyPortfolio link.

3. Click on the gray Compliance Status tab.

Here you can see a list of all the requirements that have been assigned to you, along with your compliance status for each, and when they are due or will expire. Click each requirement to see more information about where it is required, as well as a history. Use the gray In Progress, Compliant, and Non-Compliant buttons if you would like to filter the list based on status (In Progress requirements have not been completed, but they aren't due yet; Compliant requirements have been completed and are currently in good standing; Non-compliant requirements are either past due or expired).

 

Skills Tracker

Why am I not getting credit for all my skills?

To figure out why you may be getting credit for observing Team Leads rather than performing them, use the Observed Team Lead Report.

  1. Go to the orange Reports tab.
  2. Click on the Workbench link.
  3. Find and click on Observed Team Lead Report.
  4. Choose the date range and desired hen click Display Report.

The Observed Team Lead Report can also be a great resource when students are concerned about why they aren't getting credit for performing skills.

Many schools, especially if they are using the National Standard Curriculum goals as a guide, require students to perform the patient exam and the patient interview (collectively known as the comprehensive assessment) to get credit for performing the Team Lead. This report identifies shifts where students did not perform the Team Lead, patient exam, and/or patient interview.

If you are not getting credit for performing the team lead, it may be because you indicated that you observed the patient exam and/or interview--and not entered suggests you skipped that section of data entry.

Hint: look for the orange diamond  in the Skills & Patient Care data entry form to indicate what information is critical for your National Standard Curriculum goals.

If you wish to change anything because your data was recorded improperly, you will need to ask an instructor to open the shift if it has been locked.

 

How do I change data for a locked shift?

The only way to change data for a locked shift is to ask an instructor to unlock it for you. Unfortunately, Fisdap staff cannot unlock shifts.

 

How does my preceptor sign off on my shift?

Fisdap offers electronic preceptor sign off. This tool gives your preceptors the opportunity to verify the shift and patient information as well as provide a quick evaluation. You can also complete a self-evaluation. Your preceptor will receive directions from your instructors about how to sign off, but you can expect that the preceptor will either type in their unique Fisdap username and password or give their electronic signature.

The preceptor sign-off form can be accessed from the Skills & Patient Care section on a per run or assessment basis.

 

How do evals work?

You can fill out many evals (short for "evaluation") for each of your shifts. Fisdap provides evaluation forms for team lead, preceptors, and sites. Evals serve as a way for you to give a qualitative assessment of your shift.

Also, particularly in the lab environment, you can fill out evals for all the NREMT skill sheets. In other words, online documentation for all the skill stations you practice in the lab.

To fill out an eval:

  1. Go to the Shift Evalutation section of your My Shift page.
  2. Select the eval you want to enter.
  3. The eval will pop up in a new window.
  4. Complete the eval as directed and save by clicking Submit and close.
    • If you want to fill out another eval just like the one you finished, you can select Submit and start new.

 

What is the best way to check my progress?

To chart your progress:

  1. Go to the orange Reports tab.
  2. Find and click on the All Reports tab.
  3. In the dropdown menu that defaults to "All categories," select "Goals."
  4. Choose one of the reports – Airway Management, Graduation Requirements, or Lab Practice 
  5. Choose all of the information you want to include in the report: select goal set, select shift information (date range, location, patien type, status "All"), slect ALS definition. 
  6. Click Go to display the report.

You can also se a great view of your Goals Report from the MyFisdap page, under Goals. There you can find: Lab Goals, Graduation Requirements, Airway Management. To view the full report, click on the right bottom corner of each picture/report.

 

Secure Testing

How do I schedule a test?

Students cannot schedule secure exams—this is an instructor-only permission. The Secure Testing exams are password-protected, and we require an instructor to proctor these exams to students. Students may not take our secure exams in an unsupervised setting.

If you’re a student wishing to take an exam without a proctor, we recommend you use Study Tools—an independent account that give students access to non-secure practice exams. These practice exams do not need to be scheduled. You can take them at your leisure.
 

How do I see my results?

Once you finish taking an exam, your results should be available to you instantly.

To view your results:

  1. Go to the Learning Center.
  2. Click on the Scores link.

You’ll see a list of all the tests you’ve taken.

  1. Click on the score percentage to view more details, including your Learning Prescription.
     

Why do I need a password to take a test?

The Secure Testing exams are password-protected because we require an instructor to proctor these exams to students. Students may not take our secure exams in an unsupervised setting.

If you’re a student wishing to take an exam without a proctor, we recommend you use Study Tools—an independent account that give students access to non-secure practice exams.

 

Why can't I see which questions I missed?

Rather than showing you the exact 200 questions from the exam, we provide you with a Learning Prescription. The Learning Prescription outlines in detail your recommended study areas, based on questions you answered incorrectly. The Learning Prescription also breaks down what types of questions you missed: Knowledge, Application, and Problem Solving.

Educational experts advise that it is better to focus on the topics you missed so that you can review the material and better target your studying. Otherwise, students have a tendency to want to memorize the correct answers to our questions—questions you won’t see again on the NREMT.

 

Study Tools

How do I upgrade my account?

You can easily buy Study Tools online and upgrade your own account. The cost for EMT Study Tools is $31.50 and the cost for Paramedic Study Tools is $36.75.

To upgrade your account:

  1. Go to the orange Account tab.
  2. Click on the Upgrades link.
    Note: The products you already have access to have a green checkmark.
  3. Select the Study Tools account you want to purchase and proceed to pay online. 

Once you have completed the purchase, you should have instant access to your new products. However, we recommend logging out and logging back in to refresh your account.

 

How do I see my results?

Once you finish taking an exam, your results should be available to you instantly.

To view your results:

  1. Go to the Learning Center.
  2. Click on the Scores link.

You’ll see a list of all the tests you’ve taken.

  1. Click on the score percentage to view more details, including your Learning Prescription.

 

Why can't I see which questions I missed?

Rather than showing you the exact 200 questions from the exam, we provide you with a Learning Prescription. The Learning Prescription outlines in detail your recommended study areas, based on questions you answered incorrectly. The Learning Prescription also breaks down what types of questions you missed: Knowledge, Application, and Problem Solving.

Educational experts advise that it is better to focus on the topics you missed so that you can review the material and better target your studying. Otherwise, students have a tendency to want to memorize the correct answers to our questions—questions you won’t see again on the NREMT.

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