Frequently Asked Questions
Instructor accounts used for managing students within Fisdap are free. You may have created an account for yourself as part of the setup process when your program was first established in Fisdap, or another faculty member at your program (such as a clinical coordinator or program director) may have created one for you. If you don’t yet have a Fisdap instructor account, talk to your program director about getting one set up.
Instructor accounts used for continuing education courses require a payment. We offer two courses: Preceptor Training and the Transition Course. If you have permission, you can upgrade your existing instructor account to include access to Preceptor Training. Alternatively, you can take either course on your own by creating a separate Fisdap account with course access.
Fisdap Instructor Tutorial: Creating an Instructor Account
You can place an order online and instantly receive an email with new serial numbers you can give to your students. To do so:
- Go to the Account tab.
- Click the orange Order Accounts button at the top right.
- On the Account Order/Upgrade page, click on the Order New link under the Student Accounts section.
- Focus on the gray Instructor Ordered Accounts box at the top half of the page.
- Select the student certification level, quantity (number of students) and products you want the students to have. If you have two classes, one of EMT and one of paramedic students, you will place two separate orders.
- Choose your payment method: Order with Invoice or Order with Credit Card. If you choose Order with Invoice, you have the option to type in a purchase order and we will send you a bill. If you choose Order with Credit Card, you can make a secure payment with Visa, Mastercard or Discover. Either way, you will receive an email with the serial numbers, one for each student.
Fisdap Instructor Tutorial: Creating Student Access Codes
An activation code is a series of letters and numbers that identifies your school and indicates which products your students’ accounts should have access to, depending on how your school uses Fisdap. When your students set up new accounts using their activation codes, they will automatically belong to the correct school and have access to the correct products.
There are two types of activation codes: prepaid codes and unpaid codes.
Prepaid activation codes
Prepaid codes are purchased by the school and do not require payment from the students. They are formatted like this: 22-746c14377b9d9-135f. They use capital letters A through F and numbers 0 through 9. (Hint: if a prepaid activation code has a 0, it’s a zero, not the letter O.)
Unpaid activation codes
Unpaid codes require payment from the students and are formatted like this: JS-192B. The first part of the code identifies the school, and the last part of the code indicates which Fisdap products the students need to access. The dash is also important, so be sure to include that when giving this code to your students. (Another tip: all the letters should be capitalized.)
No matter which type of code you give your students, they will enter it in the same place to create their accounts. Check out the Instructions for Students to Create their Fisdap Accounts for more detailed information.